How to Listen to Fill In Mental Models

Information must fit into a mental model to be understood.

"All models are wrong, but some models are useful." George Box

"In the beginner's mind there are many possibilities, but in the expert's mind there are few." Shunryu Suzuki

There is an infinite amount of information. To find what is important we need to know what we are listening for. For that, we need a mental model. Actually, we need a interconnected se…